PRIVACY POLICY
LAST UPDATED ON: 17th May 2023 at 13:48
At FIZA CLUB we believe in honest, transparent and ethical practices; we care about you, your data & personal information!
WEEBLY:
The FIZA CLUB website is hosted by Weebly. Be sure to read the T's & C's and Privacy Policy of Weebly's PRIOR to using our website to understand what data THEY collect; and how they collect, process and store this. As well as, if and where they may sell your data on to third parties . Weebly's Privacy Policy and Practices are a SEPARATE ENTITY to FIZA CLUB. FIZA CLUB and Its Owner & Operator, Meher Andleeb Eqbal, CANNOT be held responsible or liable for THEIR actions.
SQUARE:
Weebly has partnered with Square to help manage with their payment portals, transaction and appointment book keeping tools. Be sure to read the Privacy Policy and T's & C's of Square prior to using it to make your payments, to understand what data THEY collect; and how they collect, process and store this. As well as, if and where they may sell your data on to third parties. Square's Privacy Policy and Practices are a SEPARATE ENTITY to FIZA CLUB. FIZA CLUB and Its Owner & Operator, Meher Andleeb Eqbal, CANNOT be held responsible or liable for THEIR actions.
GOOGLE FORMS:
From time to time, FIZA CLUB uses Google Forms to collect client health information. Be sure to read the Privacy Policy and T's & C's of Google Forms prior to using it, to understand what data they collect; and how they collect, process and store this. As well as, if and where they may sell your data on to third parties. Google Form's Privacy Policy and Practices are a SEPARATE ENTITY to FIZA CLUB. FIZA CLUB and Its Owner & Operator, Meher Andleeb Eqbal, CANNOT be held responsible or liable for THEIR actions.
IMPORTANT TO NOTE:
If there is sensitive information that you do not wish to disclose on these forms please simply fill "to be discussed" (or likewise) in these sections for your peace of mind. Where these forms are most helpful in optimising appointment time, we do fully understand and respect that sometimes not all of the questions can be answered on them.
STARLING BANK:
FIZA CLUB uses STARLING BANK to collect payments. Be sure to read the Privacy Policy and T's & C's of STARLING BANK prior to using it, to understand what data they collect; and how they collect, process and store this. As well as, if and where they may sell your data on to third parties. STARLING BANK's Privacy Policy and Practices are a SEPARATE ENTITY to FIZA CLUB. FIZA CLUB and Its Owner & Operator, Meher Andleeb Eqbal, CANNOT be held responsible or liable for THEIR actions.
WHAT DATA FIZA CLUB COLLECTS:
CONTACT FORM:
If you contact us for whatever reason via the website's contact form we will collect your email address, name and comment box text to enable us to get back to you. If there is no longer a need for us to keep this information we will not keep it longer than necessary and delete it.
GETTING IN TOUCH:
If you get in touch with us via phone/mobile, email and/or social media we will collect this information to enable us to get back to you. If there is no longer a need for us to keep this information we will not keep it longer than necessary and delete it.
MAIL (NEWSLETTER):
If you choose to stay in touch with what is happening via email, instead of/or as well as the social media portals, you can choose to do so, by OPTING IN and providing your email details. We NEVER share this emailing list out to third parties. You are never automatically put on our MAIL (newsletter) emailing list. You can always choose to have yourself removed from this list at anytime.
REGISTRATION SYSTEM:
In our registration system we will hold your following personal information:
FULL NAME
EMAIL ADRESS
CONTACT NUMBER
FULL POSTAL ADDRESS
FAQ:
Why do we hold this information?
N.B.
We do not intend to spam your contact number, email or postal address with advertising material. All our advertising of our latest products, services and offers are only ever on our associated social media accounts or on our MAIL (newsletters), for which you have to SEPARATELY PROVIDE your email address AND OPT IN. We respect your privacy, time and space so we do not believe in spamming our Customers/Users/Clients. IF you wish to be informed about our latest happenings, please feel free to follow us on any of our associated social media platforms, subscribe to our MAIL (newsletter), or check in on our website periodically.
Your submitting of a filled Registration Form and the subsequent
Registration Fee payment is your confirmation for your consent
for FIZA CLUB to hold, process, use and store this personal information.
The Registration Fee payment is regarded as
“the signing of the contract” between yourself and FIZA CLUB, thereby
giving your permission to FIZA CLUB to hold, process and store your personal information outlined herein.
PLEASE NOTE!
IF at any point your personal information has changed e.g. phone number, address etc. it is the responsibility of the Customer/User/Client to ensure they provide us with the new updated information asap via email. There are no additional charges for updating your outdated personal information.
UCN:
Upon Registration on to our system every client is issued with a Unique Client Number (UCN). The purpose of this UCN is the additional security measure we provide at FIZA CLUB to keep your personal and sensitive information safe, giving you added piece of mind for all your data.
Client personal identification information is stored separately (on our registration system), to your health record created from your appointments; any reports you provide to us to keep on file; and information provided in your Wellness Form. Therefore keeping all your sensitive health information anonymous and only accessible and connectable to you by your health care professional.
All data is stored in a secure and encrypted environment accessible only by your healthcare professional.
WELLNESS FORMS:
Once filled out these forms are downloaded from Google forms and stored in a secure and encrypted environment anonymously thanks to our UCN system. Once the forms are safely downloaded off of Google forms they are deleted from it to ensure your sensitive health information is not on it any longer than absolutely necessary.
PLEASE NOTE, As of 17th MAY 2023, it is no longer necessary for clients to fill in the WELLNESS FORMS prior to the appointments. These forms will now only be needing to be filled out if issued specifically from your health care practitioner for whatever necessary agreed reason.
ZOOM MEETING:
The appointments currently being offered are over Zoom (or other similar platforms) these meetings themselves are never recorded. Any information disclosed in these meetings however, are noted manually for the later studying of the case to allow an appropriate therapeutic treatment plan to be drawn up. These notes normally are typed up during the meeting and stored in a secure encrypted environment or sometimes very rarely if necessary written by hand to be typed up afterwards at the practitioners earliest convenience and the hand written paper immediately shredded once typed up (in the meantime the hand written paper is kept safely and securely and is VOID of any personal identification details).
CASE FILES:
All case files, containing notes of sensitive Client health information noted in the "in-person" appointments and calls, are stored in a secure and encrypted environment accessible by your health care professional only. These case files are anonymous thanks to our UCN system.
DATA SELLING/SHARING:
FIZA CLUB WILL NOT sell or share your data or personal information with any third parties.
The only time FIZA CLUB will share your data is if legally called upon to do so. OR if for your case analysis it is deemed necessary to get a second opinion from a colleague/Supervisor. In said case only the anonymous health information will be discussed in a strictly private and confidential environment and any personal identification information will not be disclosed.
If there comes a need, for whatever reason, where your case files are required to be passed on to another practitioner this will only be done through your direct consent and never will any personal details be passed on without your written consent in an email.
DATA STORAGE TIMELINE:
ACCESSING YOUR DATA:
You, the Customer/User/Client, have a right to requesting a copy of your data that we hold at any point. Please submit your request in writing via email and we will process this request as soon as we can. Please be aware at busy times of the year this may take up to a month. There is no additional charges for requesting your data, if processed by standard service. If you request it URGENTLY (within the week) there will be a fee you will have to incur (£50).
CHANGES TO PRIVACY POLICY:
MEHER ANDLEEB EQBAL, the Owner & Operator of FIZA CLUB and associated social media Platforms Reserves the Right to amend the Privacy Policies Laid out herein at any time, without prior notice and with immediate effect. It is the responsibility of the Customers/Users/Clients to periodically check for any updates to the Privacy Policies and T's & C's to ensure they still agree with them to enable them to still keep using these facilities.
Date of Latest Update is always declared clearly at the top of these pages to ensure ease of spotting latest update date.
QUESTIONS & CLARIFICATIONS:
If you have any questions or seek clarifications over any of the Policies laid out herein or regarding any of the T's & C's please email [email protected]
At FIZA CLUB we believe in honest, transparent and ethical practices; we care about you, your data & personal information!
WEEBLY:
The FIZA CLUB website is hosted by Weebly. Be sure to read the T's & C's and Privacy Policy of Weebly's PRIOR to using our website to understand what data THEY collect; and how they collect, process and store this. As well as, if and where they may sell your data on to third parties . Weebly's Privacy Policy and Practices are a SEPARATE ENTITY to FIZA CLUB. FIZA CLUB and Its Owner & Operator, Meher Andleeb Eqbal, CANNOT be held responsible or liable for THEIR actions.
SQUARE:
Weebly has partnered with Square to help manage with their payment portals, transaction and appointment book keeping tools. Be sure to read the Privacy Policy and T's & C's of Square prior to using it to make your payments, to understand what data THEY collect; and how they collect, process and store this. As well as, if and where they may sell your data on to third parties. Square's Privacy Policy and Practices are a SEPARATE ENTITY to FIZA CLUB. FIZA CLUB and Its Owner & Operator, Meher Andleeb Eqbal, CANNOT be held responsible or liable for THEIR actions.
GOOGLE FORMS:
From time to time, FIZA CLUB uses Google Forms to collect client health information. Be sure to read the Privacy Policy and T's & C's of Google Forms prior to using it, to understand what data they collect; and how they collect, process and store this. As well as, if and where they may sell your data on to third parties. Google Form's Privacy Policy and Practices are a SEPARATE ENTITY to FIZA CLUB. FIZA CLUB and Its Owner & Operator, Meher Andleeb Eqbal, CANNOT be held responsible or liable for THEIR actions.
IMPORTANT TO NOTE:
If there is sensitive information that you do not wish to disclose on these forms please simply fill "to be discussed" (or likewise) in these sections for your peace of mind. Where these forms are most helpful in optimising appointment time, we do fully understand and respect that sometimes not all of the questions can be answered on them.
STARLING BANK:
FIZA CLUB uses STARLING BANK to collect payments. Be sure to read the Privacy Policy and T's & C's of STARLING BANK prior to using it, to understand what data they collect; and how they collect, process and store this. As well as, if and where they may sell your data on to third parties. STARLING BANK's Privacy Policy and Practices are a SEPARATE ENTITY to FIZA CLUB. FIZA CLUB and Its Owner & Operator, Meher Andleeb Eqbal, CANNOT be held responsible or liable for THEIR actions.
WHAT DATA FIZA CLUB COLLECTS:
CONTACT FORM:
If you contact us for whatever reason via the website's contact form we will collect your email address, name and comment box text to enable us to get back to you. If there is no longer a need for us to keep this information we will not keep it longer than necessary and delete it.
GETTING IN TOUCH:
If you get in touch with us via phone/mobile, email and/or social media we will collect this information to enable us to get back to you. If there is no longer a need for us to keep this information we will not keep it longer than necessary and delete it.
MAIL (NEWSLETTER):
If you choose to stay in touch with what is happening via email, instead of/or as well as the social media portals, you can choose to do so, by OPTING IN and providing your email details. We NEVER share this emailing list out to third parties. You are never automatically put on our MAIL (newsletter) emailing list. You can always choose to have yourself removed from this list at anytime.
REGISTRATION SYSTEM:
In our registration system we will hold your following personal information:
FULL NAME
EMAIL ADRESS
CONTACT NUMBER
FULL POSTAL ADDRESS
FAQ:
Why do we hold this information?
- We hold your name so that we can connect it to your case records on the rest of our records and systems. This allows us to communicate to you, your health care plan based on your health history and your appointment case notes.
- We hold your email address as that is our primary source of communication.
- We hold your contact number so that we know to take your calls and messages if you need us urgently, (ordinarily we will not be calling or messaging you, unless absolutely necessary).
- We hold your postal address in the case that we may need to post out remedies to you.
N.B.
We do not intend to spam your contact number, email or postal address with advertising material. All our advertising of our latest products, services and offers are only ever on our associated social media accounts or on our MAIL (newsletters), for which you have to SEPARATELY PROVIDE your email address AND OPT IN. We respect your privacy, time and space so we do not believe in spamming our Customers/Users/Clients. IF you wish to be informed about our latest happenings, please feel free to follow us on any of our associated social media platforms, subscribe to our MAIL (newsletter), or check in on our website periodically.
Your submitting of a filled Registration Form and the subsequent
Registration Fee payment is your confirmation for your consent
for FIZA CLUB to hold, process, use and store this personal information.
The Registration Fee payment is regarded as
“the signing of the contract” between yourself and FIZA CLUB, thereby
giving your permission to FIZA CLUB to hold, process and store your personal information outlined herein.
PLEASE NOTE!
IF at any point your personal information has changed e.g. phone number, address etc. it is the responsibility of the Customer/User/Client to ensure they provide us with the new updated information asap via email. There are no additional charges for updating your outdated personal information.
UCN:
Upon Registration on to our system every client is issued with a Unique Client Number (UCN). The purpose of this UCN is the additional security measure we provide at FIZA CLUB to keep your personal and sensitive information safe, giving you added piece of mind for all your data.
Client personal identification information is stored separately (on our registration system), to your health record created from your appointments; any reports you provide to us to keep on file; and information provided in your Wellness Form. Therefore keeping all your sensitive health information anonymous and only accessible and connectable to you by your health care professional.
All data is stored in a secure and encrypted environment accessible only by your healthcare professional.
WELLNESS FORMS:
Once filled out these forms are downloaded from Google forms and stored in a secure and encrypted environment anonymously thanks to our UCN system. Once the forms are safely downloaded off of Google forms they are deleted from it to ensure your sensitive health information is not on it any longer than absolutely necessary.
PLEASE NOTE, As of 17th MAY 2023, it is no longer necessary for clients to fill in the WELLNESS FORMS prior to the appointments. These forms will now only be needing to be filled out if issued specifically from your health care practitioner for whatever necessary agreed reason.
ZOOM MEETING:
The appointments currently being offered are over Zoom (or other similar platforms) these meetings themselves are never recorded. Any information disclosed in these meetings however, are noted manually for the later studying of the case to allow an appropriate therapeutic treatment plan to be drawn up. These notes normally are typed up during the meeting and stored in a secure encrypted environment or sometimes very rarely if necessary written by hand to be typed up afterwards at the practitioners earliest convenience and the hand written paper immediately shredded once typed up (in the meantime the hand written paper is kept safely and securely and is VOID of any personal identification details).
CASE FILES:
All case files, containing notes of sensitive Client health information noted in the "in-person" appointments and calls, are stored in a secure and encrypted environment accessible by your health care professional only. These case files are anonymous thanks to our UCN system.
DATA SELLING/SHARING:
FIZA CLUB WILL NOT sell or share your data or personal information with any third parties.
The only time FIZA CLUB will share your data is if legally called upon to do so. OR if for your case analysis it is deemed necessary to get a second opinion from a colleague/Supervisor. In said case only the anonymous health information will be discussed in a strictly private and confidential environment and any personal identification information will not be disclosed.
If there comes a need, for whatever reason, where your case files are required to be passed on to another practitioner this will only be done through your direct consent and never will any personal details be passed on without your written consent in an email.
DATA STORAGE TIMELINE:
- We hold your personal information and any other client records/data on our systems for the duration that you are registered with us only.
- You are kept on the registration system for up to 10 years from the date of your last appointment/call/case communication with us. Unless there is a legal reason for us to keep you and your data on our system for a different timeframe, in which case you will be notified. Children's records will be kept until they turn 25, or until the 10 year time period has lapsed, where the 10 year time period lapses after their 25th birthday.
- If you wish to have yourself removed prior to this you may do so by requesting it in writing via email. ( There is no charge for keeping yourself on the system or removing yourself from the system.)
- If you wish to keep yourself on the system for longer, this can also be requested by writing in via email prior to the deadline date issued in your de-registration notification email.
- Notification of de-registration gets sent out 2 months prior to your de-registration date.
- The deadline for your email requesting the continuation of your registration with us is 10 days prior to your de-registration date.
- IF you so choose to keep yourself still registered on our system and request so by writing in via email, you and your data will be kept on our system for a further 10 years when the above described system will repeat.
ACCESSING YOUR DATA:
You, the Customer/User/Client, have a right to requesting a copy of your data that we hold at any point. Please submit your request in writing via email and we will process this request as soon as we can. Please be aware at busy times of the year this may take up to a month. There is no additional charges for requesting your data, if processed by standard service. If you request it URGENTLY (within the week) there will be a fee you will have to incur (£50).
CHANGES TO PRIVACY POLICY:
MEHER ANDLEEB EQBAL, the Owner & Operator of FIZA CLUB and associated social media Platforms Reserves the Right to amend the Privacy Policies Laid out herein at any time, without prior notice and with immediate effect. It is the responsibility of the Customers/Users/Clients to periodically check for any updates to the Privacy Policies and T's & C's to ensure they still agree with them to enable them to still keep using these facilities.
Date of Latest Update is always declared clearly at the top of these pages to ensure ease of spotting latest update date.
QUESTIONS & CLARIFICATIONS:
If you have any questions or seek clarifications over any of the Policies laid out herein or regarding any of the T's & C's please email [email protected]
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AND ALL THAT FIZA CLUB HAS TO OFFER;
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YOU CAN SHOW YOUR APPRECIATION BY SUPPORTING US.
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YOUR GENEROSITY WILL BE GRATEFULLY RECEIVED.
WE THANK YOU FOR YOUR LOVE & KINDNESS!
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